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Knowledge Base

SingleCLOUD R2C1SPC100 downsizing edition Vdesktop one-key installation ITA fails

Publication Date:  2012-10-19  |   Views:  139  |   Downloads:  0  |   Author:  SU1001573748  |   Document ID:  EKB1000017623


Issue Description

Customer use desktop could R2C1SPC100, during Vdesktop comments installation, and installation of ITA prompts installation fail, customer AD is used.

Alarm Information

One key installation prompts ITA installation fail, and prompts check domain information fail.

Handling Process

1. edit host file in ITA virtual machine C:\Windows\System32\drivers\etc, assign specific AD/DNS for domain name
# For example:
#          # source server
#              # x client host
2. click continue install after added, ITA installation succeed.

Root Cause

During ITA installation, ITA checks domain information existing through ping domain name. As customer has many DNS and AD, during ping domain name, NDS would resolve many AD. There is possibility that ping fail, ITA would think domain name do not exists, so installation fail.