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After installed the TSM proxy, the terminal appears blue screen

Publication Date:  2012-10-19 Views:  137 Downloads:  0

Issue Description

Terminal installed TSM proxy, in the TSM proxy using process, two sets of terminal will be blue screen irregular, before installed TSM proxy, this phenomenon has not appeared.

Alarm Information


Handling Process

The solving methods to problem have two kinds, they are as follows:

The first method:
1. Operating regedit.
2. Find out and click the following registry sub items:
3. in the edit menu point to new construction, and then click DWORD value.
4. Type “DfsIrpStackSize”, and then press ENTER key.
5. In the base box click decimal, in numerical data box type 10, and then click ok.
6. Restart the computer.
The second method:
1. If after modified the registry and restarted the computer, it still has restarting questions, please manually unloading the 360 security guards software installed on terminal.

Root Cause

Through analysis the terminal collected log information, found that it is due to terminal environment (installed 360 security guards) leading to TSM system’s USB encrypt driving appears problems.


1, do not install non-standard software.
2, if have to install non-standard software, please through the registry modify the size of the "stack value".