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After configured proxy server, it is unable to view sig equipment flow analysis normally

Publication Date:  2012-10-22 Views:  134 Downloads:  0

Issue Description

By remote web way manage sig equipment, check the current flow conditions of each area. After log in equipment, found the flow analysis content can’t display normally on the homepage, the current configured multiple areas, but the area selecting menu is still empty.

Alarm Information


Handling Process

1. Contact the user, the user said the equipment current operating normally, the local web landing sig normally, can undertake flow analysis statistics.
2. Check other statistical information of the equipment, can display properly.
3. Check the computer network connection condition, in the company internal network, configure proxy server, disconnect network, use 3G Internet card access the Internet, web landing sig equipment, check the flow analysis information of equipment is normal.
4. Sig web management uses BS structure, but flow analysis data is through the control complete interaction, not through HTTP mode, so after configured the proxy server, client and sig equipment can’t through the control interacting flow normally, cause the area part of flow analysis displays abnormally. If the used proxy server equipment supports the control function, it will not exist the above problems.

Root Cause

1. The sig equipment’s web function failure.
2. Network problems.


When using web way access sig equipment and do remote maintenance, if found flow analysis can't display and other functions are normal, please check your network connection condition, whether configured the proxy server. If have configured porxy, shows the possible problems.