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When DSM system users leading-in license prompt the license file is invalid

Publication Date:  2012-10-24 Views:  140 Downloads:  0

Issue Description

Users get the license file, do not make any changes but the file not damage, when import license prompt that: the uploaded license file is invalid, please select effective license file. DSM version: V100R002C03SPC100.

Alarm Information


Handling Process

After confirmed by focal point: the Huaweisymantec license changed once before, DSM SPC100 and former version all have support problems to the changed license.
1. Issue SPC102 patch in SPC100 version, and solve the problem.
2, the version after SPC100 does not exist the problem, can use the later version.

Root Cause

1, maybe the document content is modified.
2, file size is changed or damaged;
3, license authorization information is wrong.
4, license and the corresponding version problem.


If test, can use SPC102 patch.
If it is the delivery office site, suggest that use DSMSPC300 version.