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A site uses patch management function, can't configure proxy server

Publication Date:  2012-10-24 Views:  138 Downloads:  0

Issue Description

When a site deliveries TSM, configure patch management functions for the customer, due to all the customer’s internal networks are use proxy access to the network, so it needs to add proxy server address configuration when configuring the downloaded patch. 
1. After tried adding proxy server address configuration in IE browser, found in the TSM server test connection failure.
2. Try in the proxy server configuring TSM server address, because of our TSM proxy server configuration can only configure proxy server’s IP address, can't configure proxy server’s domain name, but the client side network administrators do not know the real proxy server’s IP address. The problem has been stuck in here, can't download Microsoft patch to the customer to use the patch management function.

Alarm Information

None.

Handling Process

Usually in this circumstance, we can through the “nslookup” command inquires proxy server’s real IP address in the server, and then fill it in the TSM proxy server configuration column.
C:\Documents and Settings\sxxxxx>nslookup proxy.westerndigital.com
Server:  my-ns.westerndigital.com
Address:  10.18.253.31
Non-authoritative answer:
Name:    proxy.westerndigital.com
Address:  172.26.5.39
Fill the 172.26.5.39 in the TSM proxy server’s IP address bar, actual test found the fault recovery.

Root Cause

Our TSM proxy server configuration can only configure the actual IP address of proxy server 

Suggestions

When our TSM uses proxy server access Internet, it will not call IE has configured proxy server functions, so it needs to configure proxy server separately, and current version can only configure the real IP address of proxy server. 

END