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Knowledge Base

The wireless users can’t access the post-authentication domain after passed the TSM authentication

Publication Date:  2019-07-18  |   Views:  1074  |   Downloads:  0  |   Author:  SU1000722738  |   Document ID:  EKB1000018605

Contents
Issue Description Alarm Information Handling Process Root Cause Suggestions

Issue Description

The internal network user can pass the TSM authentication through connecting the wireless router, but can’t pass the post-authentication domain, and will be redirect to client download page by SACG in post-authentication domain.

Alarm Information

None.

Handling Process

1, enter TSM management interface.
2, click “configuration management” in the top of the IE browser.
3, click “access control>hardware SACG” on the left menu of IE browser.
4, click “add”.
5, add the actual local IP segment of the wireless user

Root Cause

When the internal network user through the wireless router connecting, the local IP address is the address segment which is assigned for wireless router, it is possible that the TSM SACG didn’t save the address segment.

Suggestions

When configuring the hardware SACG in TSM, must fill the IP network segment which needs to be managed and controlled in the corresponding hardware SACG to avoid the situation that can’t access the post-authentication domain after passed the authentication.
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