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Knowledge Base

The case that multiply vsm process do not start lead to click NE in the client prompting failure

Publication Date:  2012-11-01  |   Views:  165  |   Downloads:  0  |   Author:  SU1001429751  |   Document ID:  EKB1000018845


Issue Description

1, customers can login VSM client
2, find all NE and network topology has generated
3, but click NE prompting failure in the topology, can't click NE

Alarm Information


Handling Process

Login VSM management process, and find 'usg management process' and‘quidway SW management process' all do not start
Manually start this several process. Problem solved

Root Cause

It caused by NE process do not start


Although 'usg management process' and‘quidway SW management process' do not influence login client, but affect the read of NE. When solve the problem check whether the process is stopped first.