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A case that TSM client cannot make authentication

Publication Date:  2012-11-05 Views:  674 Downloads:  0

Issue Description

A Telecom customer use domain account to login TSM client, and prompt "authentication fail, unknown error, error code 1100"n the process. After authenticate many times, as the same;

Alarm Information


Handling Process

1, collect the TSM log information of the authentication failure terminal, and find that:
DEBUG 2006-3-29 3:14:52 IAAuthentication[224]: Send iden AuthResult_1100 message to UI
DEBUG 2006-3-29 3:14:52 Communication[212]: Logout() succ
INFO 2006-3-29 3:14:52 IAAuthentication[224]: Auth Result.... Error_Code:1100
DEBUG 2006-3-29 3:14:52 Communication[212]: disconnect()
The terminal system time is wrong lead to fail to pass the server authentication;

2, Suggested customers to modify the terminal system time to be the current time.
3, problem is solved.

Root Cause

1, can connect to the authentication server, so network is no problem;
2, check TSM server account login log, find that sometimes can the authentication succeed, sometimes can't the authentication succeed; And only one terminal authentication fail;
3, analysis the reason, and maybe have relation with terminal environment;