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Eudemon8080E-because the physical interface of sending elog log information is incorrect lead to can’t send session log

Publication Date:  2019-07-18 Views:  99 Downloads:  0

Issue Description

FW interconnect to elog log server, start sending log record function. In elog system query the log record, can find the system log, but can't find the session log.

Alarm Information


Handling Process

1, check the firewall configuration, and the session log configuration is right;
2, check elog system configuration, and the configuration is right;
3, check the interconnection port of firewall and elog system is the main control board management interface. Then positioning this problem, firewall main control board port only send system log information. And session log information only exist in interface board, so the information only send by interface board port. After modify log information port to be interface board port, can find the session log in elog system.

Root Cause

1, firewall configuration error;
2, elog system configuration error;
3, the physical interface of sending elog log information is wrong. This case is caused by it.


session log information is only exist in service board, directly through the interface board port to send, do not send to the main control board, therefore cannot use main control board to manage network interface.