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Every user in DSM documents security system users group appears the phenomenon that two names are the same

Publication Date:  2012-11-07 Views:  184 Downloads:  0

Issue Description

After the DSM documents security system synchronized the domain users, every user appears two names, causes using abnormal. View from client and server end, every domain user appears two same names.

Alarm Information


Handling Process

According to the users described the operations they have done, analysis the reasons, click “synchronize domain user” again at the random one DSM management server which worded as load sharing, the other server can’t click the function, after the domain user synchronized, the users group can come back every user can only see one name. 

Root Cause

Because when the DSM works as two-node cluster load, DSM database synchronizes the domain user from headquarter ED domain to local DSM database, if the customer click “synchronize domain user” both in two sets of DSM management server at the same time, the two sets of server will synchronize the domain user from the headquarter ED domain, which will cause data redundant.