No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>Search


To have a better experience, please upgrade your IE browser.


TSM software distributed files can’t be downloaded normally in the proxy end

Publication Date:  2019-07-19 Views:  488 Downloads:  0

Issue Description

TSM software distributed files can’t be downloaded normally in the proxy end 

Alarm Information


Handling Process

Please refer to the below steps positioning:
1, check whether can ssh FTPIP 21in the proxy PC. If not, please make sure whether FTP has started, and then detect whether the network is connected.
2, in the proxy PC using the browser access to FTP, the way is as follows: FTP://FTPIP, then input the user name and password, look to whether can enter it:
If you can't enter, namely the FTP configuration has problem, please according to the FTP configuration of the handbook inspects again.
If can enter, then the problem is very possible caused by the installed FTP’s random port is blocked by the Windows firewall or intermediate hardware firewall. Please according the following way to solute: open the software FileZilla in the firewall, and then in FileZilla software station set up the range of random port to fixed:

Choose the "Use custom port range", use a fixed port 20000, for instance, and then open the limitation of the port in hardware firewall.

Root Cause

The problem is largely due to the FTP installation or configuration problems.