1. After creating the virtual machine successfully and distributing the users normally, but the users can’t login normally. Check the associated information between the virtual machines and the users on the DDC server, open “desktop delivery controller”, we find the registering status of the new associated virtual machine is “unregistered”, while it should be “idle” or “used” normally.
2. Login in the virtual machine via OmsPortal to check the system logs, we find the event ID “1215” is wrong, its source is “Citrix Desktop Service”. Open the detail information of the error, it prompts “Failed to start WCF services, can’t find the global catalog in the“cloud.aiav.org””.
3. “Can’t find the global catalog in the domain” is related to the fact that there hasn’t configured the global catalog in the “Properties” of the “NTDS Settings” in the AD server. We check the AD server and find there hasn’t configured the global catalog property indeed.