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The VM can’t support the Google Earth and runs in the DirextX mode

Publication Date:  2012-11-19 Views:  173 Downloads:  0

Issue Description

In the SingleCLOUD with the version of V100R002C00SPC200, open the Google Earth software on the user’s virtual machine (Windows XP, Windows 7 system), there prompt it can’t support the DiretX mode, as the following picture 1 displayed, and it can only run as the OpenGL mode (The Google Earth runs slowly in this mode).
Figure 1

Alarm Information


Handling Process

1) Upgrade the VDA software to the version of 5.5. According to the prompt information comes from the interface while running the Google Earth in the DiretX mode, it requires to configure the system’s color as 32 bit true color. The current VDA installed in the virtual machine just supports 24 bit, and the VDA 5.5 supports 32 bit. Therefore, we just need to upgrade the VDA software. (As the VDA 5.5 hasn’t been commercial, we can’t use it as the commercial project, we must confirmed the special publishing time with the researcher, we can communicate with the researcher independently if the testing site needs it. We can also not upgrade the VDA, as the experience from the other sites where have tested the Google Earth, it’s not necessary to upgrade the VDA to the 5.5 version but only to implement the installation optional package “d3d9.dll” in the forth step, and then it can also support the Google Earth running as the DirectX mode. You may try not upgrading the VDA, but this case is based as it has been upgraded to the VDA 5.5.)
2) Install the DirectX 9.0c or the higher version DirectX plug-in module (we can search in the website and download it). Because according to the error prompt, only the DirectX 9.0c or the higher version DirectX plug-in module can support the Google Earth running as the DirectX mode.
3) Download the newest version Google Earth software from its office website (in this case is: Because we find there are some foggy areas while using the old version Google Earth.
4) Install the optional package (, we can get it from the researcher) to the installation catalog of the Google Earth. I.e. copy the file named “d3d9.dll” to the catalog where the “GoogleEarth.EXE” file is in.
5) Select “Start” -> “Program” -> “Start Google Earth Pro in DirectX mode” (as the following picture 2 displayed), we can use the Google Earth fluently.
Figure 2

Root Cause

To run the Google Earth it requires a bit higher about the quality of the graphics and managing speed, but the virtual machine hasn’t installed the discrete graphics with a well configuration. So it requires some particular plug-in modules and configuration to support.


It requires the virtual machine and the corresponding plug-in modules have a rather high performance to run the Google Earth software. Besides implement the above operations, you’d better install it in the virtual machine with high configuration. In this case, the testing virtual machine has configured with 4 VCPU and 4G memory. The minimum configuration of the virtual machine is 2 VCPU and 2G memory.