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Internal network address translation problems causes it can’t access sig’s main interface

Publication Date:  2012-11-20 Views:  57 Downloads:  0
Issue Description
1, unable to access sig landing main interface.
Alarm Information
Handling Process
1, access remote sig equipment, to determine whether the ie appeared problem, the results showed that it is normal when visiting remote sig, visiting a test sig of the users place is also normal.
2, delete once again in IE Internet options/safety/trusted site place, add trust site, test the visiting to sig, and still cannot visit.
3, analysis the network situation, found that the users has adjusted this address section, and has done NAT in the network export. The web public address of sig also has done the address translation, internal routing configuration has error. Using this segment address access sig, need to access the sig’s private network address.
4, the user adjusts the address and routing, can access sig normally.
Root Cause
1, in the hotel can visit sig normally, the formaer day in the user place can also access sig main equipment and it is normal when accessing to public network website such as sina, baidu, sohu, doubt computer appeared abnormal situation.
2, network problems.
When cannot access sig web public network address, we need to various ruled out the causes.