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Knowledge Base

It prompts error when landing VSM network management system.

Publication Date:  2012-11-28  |   Views:  144  |   Downloads:  0  |   Author:  SU1000722738  |   Document ID:  EKB1000020407

Contents

Issue Description

It prompts error when landing VSM network management system.

Alarm Information

None.

Handling Process

1, checking the network, there is no problem
2, manual start VSM related services, problem is solved

Start---run---input cmd---d:vsm\server\bin
d:vsm\server\bin>starimap.bat
d:vsm\server\bin>star_svc.bat
d:vsm\server\bin>star_daem.bat
d:vsm\server\bin>star_sysmonitor
d:vsm\server\bin>starnms.bat

Root Cause

1, server network problems
2, related services failed to start

Suggestions

Usually the above problem is due to the server’s hardware configuration cannot completely satisfy the installation environment.
Suggestion 1: choosing the server must meet the requirements of the VSM installation manual.
Suggestion 2: if appears similar fault such as can’t login the VSM client, it is suggested to start all the services of VSM manually.