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Knowledge Base

Due to two 5ESW boards has product feature problem, the computers in the same VLAN can’t exchange visit

Publication Date:  2012-12-12  |   Views:  547  |   Downloads:  0  |   Author:  SU1000722738  |   Document ID:  EKB1000021397


Issue Description

USG has two 5EWS boards. On the single network adapter, the PC in the same VLAN and different VLAN exchange visits normally, the different VLAN between 5ESW boards exchange normally, but the boards can’t ping each other under the same VLAN. For example: 5ESW has No.1 and No.2 two boards, if the No.3 port of the No.1 board and the No.3 port of the No.2 board are in VLAN1, then the computers under it can’t ping each other, if they are in different VLAN, it is normal.

Alarm Information


Handling Process

Through confirmation found it is the 5ESW board card will have this characteristic under the V100R005 software platform: Under the same VLAN, the different board card interfaces cannot communicate.

Root Cause

1. Check the configuration of the packet filtering---normal.
2. Check the area-----normal.
3. Replacement slot----fault is the same.
4. Suspected that the software release does not support this usage.


Corrective method:
1. Carve the interface into the different VLAN
2. Return the edition to V100R002