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Settle the problem that there is blue screen of death while the Windows 2003 installing the RDAC

Publication Date:  2012-12-12 Views:  140 Downloads:  0

Issue Description

After the first time we have finished installing the Windows operating system, the Windows appears the blue screen of death when installing the management software of the S3100 storage, and causes the system to be interrupted and restarting repeatedly.

Alarm Information

The Windows appears the blue screen of death, and restarts repeatedly.

Handling Process

Method one: after the Windows 2003 operating system and the management software have installed, then restart the system, and then connect the fiber cable and scan the disk to use.
Method two: when installing the management software and implementing the corresponding operations, don’t implement the operations which may trigger to scanning the disk such as opening the disk manager (it may trigger to scan the disk because of some other factors, but the possibility is very small).

Root Cause

This is a common problem of the Windows, the problem is caused by there has transferred the wrong parameter between the “StorPortResume” function and the “StorPortPause” function in the system “Storport.sys” drive program. So the system has encountered the termination error, and then it restarts the computer accidently.