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Knowledge Base

wrong configuration on SMC 1.0 led to failed to plan a conference

Publication Date:  2013-01-31  |   Views:  858  |   Downloads:  0  |   Author:  SU1001299077  |   Document ID:  EKB1000024224

Contents

Issue Description

Customer is have a problems with planning conferences in SMC1.0

They cannot plan the same conference in later period of time if one conference is already planned (error information is “Sub-conference number already exists”)

Alarm Information

N/A

Handling Process

advice the customer not to set the access number in his template, then the problem solved.

Root Cause

The sub-conference number (displayed as "access number" in RM) is set when we plan a conference. for diferent conference, it must be different.
We advice the customer to check the options on RM, and found that every time he plan a meeting with the same template. In the template he set the access number, so every time he us this template to plan a conference, the access number is the same.

Suggestions

we should understand the meaning of most of configuration items