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Knowledge Base

Ip phone doesn't enable SRTP lead to join a conference failed

Publication Date:  2013-01-31  |   Views:  193  |   Downloads:  0  |   Author:  SU1001299077  |   Document ID:  EKB1000024226

Contents
Issue Description Alarm Information Handling Process Root Cause Suggestions

Issue Description

espace 7870 cannot join a meeting, after dial the password, the IP phone was hung up without any prompt.

Alarm Information

N/A

Handling Process

1. execute the conference script again. but the problem remains the same.

2. Trace a log of this probmen by "UCmaint", and we found :

  [conference.c 19210] CONF_ReleaseSeat:::[dwSeatNo = 0], Seat not suppot srtp!!!
  [conference.c 6852] CONF_ReleaseSeat:::[dwSeatNo = 0]

The log shows that PBX request to use SRTP, but the caller do not suppot.

Log into IP phone as administrator, choose "account > advance ", enable SRTP. then the problem solved.

Root Cause

Possible Cause:
1. did not execute the conference script.
2. the media type do not match.

Suggestions

Log trace is a good way to analyse a service problem.
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