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Knowledge Base

LMT down

Publication Date:  2013-03-04  |   Views:  1539  |   Downloads:  0  |   Author:  Emad80028642  |   Document ID:  EKB1000024903

Contents
Issue Description Alarm Information Handling Process Root Cause Suggestions

Issue Description

Softco ,U1910,U1930

Alarm Information

the LMT server indicate the device status is offline .

Handling Process

1.       Close the LMT server.
2.       Close the LMT client.
3.       Make sure that there is no LMT Server and LMT Client application is working on any other [server ,PC and laptop].
4.       Make sure that no other application is using the 8877 port. Using the command [   netstat –ano   ]
5.       Start the LMT Server application and make sure that TelnetHeartBeat is connected.
6.       Start the LMT client and make sure that you added your device with the correct [Device Type].
7.       After you try to load the configuration ,make sure that you load the correct version.

Root Cause

1-There is other LMT Server is installed and working in other PC in the Network .
2-the communication Port 8877 used by LMT sever & client is used with other application.
3-the user name/ Password is wrong.

Suggestions

if the problem still exist try to install the LMT server and client in other PC
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