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Cannot control VPC520 camera

Publication Date:  2013-03-19 Views:  152 Downloads:  0

Issue Description

The user wants to control the camera functions e.g PTZ ( Pan, Tilt, Zoom) but the camera performs no such functions.

Video and presentation source work fine locally and in a conference - but the camera cannot be controled.

Alarm Information


Handling Process

Plug in serial port in codec - verify if it's COM1 or COM2 ( COM 2 is for standard configuration )
Change Common camera settings
- Remote control to allow
- HD IN 1 - Serial port to COM2 ( standard )
- HD in 2 - Serial port to Com 2
If error is recieved that Serial port Com 2 is already in use - change to HD-IN 1 instead of 2 and viceversa

Root Cause

Check if the Serial port is properly plugged in the codec and in the camera.
In webinterface Input\Output - Video Input - Common camera settings - Remote control isn't set to allow
HD IN 1 - Serial port isn't set to COM2 ( standard )


Always set the camera serial port to com 2