The user wants to control the camera functions e.g PTZ ( Pan, Tilt, Zoom) but the camera performs no such functions.
Video and presentation source work fine locally and in a conference - but the camera cannot be controled.
Plug in serial port in codec - verify if it's COM1 or COM2 ( COM 2 is for standard configuration )
Change Common camera settings
- Remote control to allow
- HD IN 1 - Serial port to COM2 ( standard )
- HD in 2 - Serial port to Com 2
If error is recieved that Serial port Com 2 is already in use - change to HD-IN 1 instead of 2 and viceversa
Check if the Serial port is properly plugged in the codec and in the camera.
In webinterface Input\Output - Video Input - Common camera settings - Remote control isn't set to allow
- HD IN 1 - Serial port isn't set to COM2 ( standard )
Always set the camera serial port to com 2