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only a little part of CDR displayed in BMU

Publication Date:  2013-04-14 Views:  144 Downloads:  0
Issue Description
CDRs in BMU much less than the CDRs from operator. February for example, customer get the CDRs from the operator is about 20000 records, but on BMU we can only find 3000 records.
Alarm Information
Handling Process
1, stop the CDRServer and CDRAgent;
2, backup the folders in C:\Bill\CurFile   first, and delete all the folders in this path;
3. copy all the files in C:\Bill\BakFile to C:\Bill\CurFile;
4, On BMU,  choose “Functions > CDR Settings”, first choose disconnect and after that connect again;
To make BMU connect to CDRServer again.
5, About 10 minutes later , after billing recorder upload , you can check all of the billing history on BMU.

Root Cause
check the backup floder of CDR server: C:\Bill\BakFile, all the record can be found.
this shows that: U1900 have generated CDRs successfully, the problem is why only a part of CDRs transfered to BMU.

check the statues of CDR agent, it is running.

So we found the problem: most of the CDRs was transfered to CDR agent,  BMU only got a little part of CDRs.
Be notice , if there is no third party billing system, please do not make the CDRAgent running.