No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>Search


To have a better experience, please upgrade your IE browser.

Knowledge Base

AMX touch pannel cannot turn the TP on

Publication Date:  2013-04-25  |   Views:  385  |   Downloads:  2  |   Author:  e80021922  |   Document ID:  EKB1000027070


Issue Description

The AMX touch pannel cannot turn on the TP1102 device, it shows an error message stating that there is a problem with the energy in the device and that cannot be turned on, this message only appears once that the device is turned off from the touch pannel and then the TP cannot be turned back on again from the touchpannel itsels and is neccesary to turn on the device mannually

Alarm Information

The system is showing a power supply error message in the touch pannel screenwhenever the device has been turned off.

Handling Process

After the troubleshooting avery simptom pointed to the Central host conections to the devices, therefore that we asked engineer to verify the connections, and all the connectins were directed but the host, therfore that whenever the hoset was off it turned off all the devices, and we followed the attached connection diagram to assure the right setup of this device.

Root Cause

First information requested was the connectivity status of the Touch pannel with the system and the wireless wouter, whenever the device is not connected with the system i will shot what items are not connected in the pictures belo we will se that the device was in normal status and that everyhting looks to be as it should:

This is the normalmstatus of the device  and this screen shows that the touchpannel is connected to the camera the display and the host, therefore that it can control the devices, howver once that is turned off those devices are shown as off and when you try to turn them on you get a message stating that there is  a problem with the power.

Once this was verified we checked the status of the AMX control Host while it was on, the status of the device was normal since light were led on and seems to be working fine however when dthe device is off the onli light led on is the number 7th.

Host controller seems to be working fine, however the AMX touchpannel controller is not working properly, the status of the wifi router seems to be fine cause all light are led on but once the host is off the router light are off.

Power setup was fine according to the device requirements.

Also updated AMX version and verified that messages were sent properly to the Host, (logs are attached) the only area with information was the diagnostic, but was incomplete probably to the fct that tey were taken once the device was off.