No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>Search


To have a better experience, please upgrade your IE browser.

Knowledge Base

The left (alt+shift) from keyboard can't working normally

Publication Date:  2013-05-01  |   Views:  157  |   Downloads:  0  |   Author:  x00505339  |   Document ID:  EKB1000027400


Issue Description

Singlecloud Solution version: V1R2C01SPC200.
TC type and version: Gi945 LinuxFree 4.05.06.
VM: Arabic win7 professional

when student press  left (alt+shift) from TC 's keyboard to change language , then the progress acts like only "alt" is working,

and the activate window's menu shows,  then if we press any letter from keyboard it will open the menu.But the right (alt+shift) was working normally, and if we use SC to connect to the VM, both  left (alt+shift) and right (alt+shift) were working normally.

Alarm Information


Handling Process

1: input “osk” through command-line to open soft keyboard, then press the key combination “Alt + Shift” on the keyboard,
check the soft keyboard, whether the Alt key and the Shift key is pressed and bounce.
 The Shift key is not bounce.

2: Install the and patches to all the Gi945 Linux TC.
The patch download link is as below:|CO0000000065

3:The problem is resolved.

Root Cause

Compatibility issue with Gi945 Linux TC and Arabic language in windows 7 OS.


There is a known compatibility issue with Gi945 Linux TC and Arabic language in windows 7 OS, we can Install the and patches to the Gi945 Linux TC to resolve this problem.