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Knowledge Base

Cloud Computing Vdesktop6000 The method of deleting failed VMs from ITA Portal VM list

Publication Date:  2013-05-29  |   Views:  611  |   Downloads:  0  |   Author:  p00741807  |   Document ID:  EKB1000028914


Issue Description

Impossible to delete failed VMs from the VM list by ITA Portal tools.

Alarm Information

VM cannot be deleted.

Handling Process

Can’t update the VDesktop DB information about failed VMs, e.g. audit failure following to power off.

Root Cause



Solution 1
1. Change the Audit time to new one when audit of DB will be successful.
Solution 2
1. Connect to DB Server using RemoteDesktop Connection, get Microsoft SQL server.
2. In tbl_InstanceInfo table, change the state of vmstate field for the wrong created VM from empty (NULL) to “CreatedFailure”.