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Knowledge Base

The solution for solving spanish vm assignment fail

Publication Date:  2015-03-06  |   Views:  282  |   Downloads:  1  |   Author:  SU1001296803  |   Document ID:  EKB1000030403

Contents

Issue Description

The desktopcloud version is V1R2C01SPC300.
When I assign the spanish vm to a test account,I select the “Administrators” group for the “Authority group” in the "Desktop Cloud Service Maintenance System" portal,and then I will see this task fail after several minutes later.

Alarm Information

I checked the ITA log that name is “vDesktop”,and I find the following content in the log.That is mean the test account can’t be added into the vm’s Administrators group:
[2013-06-18 16:08:50,859]--[INFO]--[pool-1-thread-52]--[DdcServiceImpl.java retryAddUser() 3159] - cmd /c chcp 437 && winrs -r:10.10.54.5 -u:cavimmcy\ITAServiceUser -p:*** -nop " net localgroup Administrators /add cavimmcy.com\test1"
[2013-06-18 16:08:50,874]--[INFO]--[pool-1-thread-52]--[DdcServiceImpl.java retryAddUser() 3181] - line is :Active code page: 437
[2013-06-18 16:08:50,874]--[INFO]--[pool-1-thread-52]--[DdcServiceImpl.java retryAddUser() 3184] - 437, ignore it.
[2013-06-18 16:08:50,967]--[ERROR]--[pool-1-thread-52]--[DdcServiceImpl.java retryAddUser() 3193] - retryAddUser failed.ip is xx.xx.xx.xx

Handling Process

You have to fill out “Administradores“ in the “Authority group” area:

Root Cause

Because the spanish vm only has “Administradores“ group,and you can't see this word in the "the Desktop Cloud Service Maintenance System" portal ,and only "Administrators" is in that portal.When assigning a VM running a non-English OS (for example, a spanish OS), specify this parameter based on the language of the VM OS. If the default authority group "Administrators" is used, VM assignment will fail.