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Forgot eSpace IP Phone admin password

Publication Date:  2013-06-28 Views:  259 Downloads:  0

Issue Description

I have changed the eSpace 7950 admin password and I cannot login.

Alarm Information

None.

Handling Process

1. Connect the IP Phone as a NE to the EMS for managing purposes

2. Upload the default configuration file specific for the software version of the eSpace 7950

3. Reboot the eSpace 7950

4. Open http://IP address:Port number, and use default user name: admin, password: admin   => Successful login

5. Reconfigure the eSpace 7950 with the desired parameters

Root Cause

1. Try to login via webpage configuration

2. Try to get c_tree.xml file

3. Connect eSpace 7950 via EMS and load the default c_tree.xml configuration file

4. Reboot the eSpace 7950

5. Open http://IP address:Port number, and use default user name: admin, password: admin 

Suggestions

If you forget the admin password you will need to reset the IP Phone to factory defaults. The way to do this is using EMS.

END