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The TCM controlpanel settings page can't be displayed normally

Publication Date:  2013-07-21 Views:  132 Downloads:  0

Issue Description

System version:FucisonAccess V1R3C00
When using TCM to manage the TC, the page of controlpanel settings can't be displayed normally,all the other pages are working.

Alarm Information

none.

Handling Process

1: Delete all the TCs from TCM management portal;
2: Add the TC to TCM again;
3: Restart the unitedweb service.

Root Cause

The netwrok communication between the TCM server and TC was not stable,so the TCM can't get information from the TC.

Suggestions

none

END