Smartcard can't automatic redirection on VM. After login VM, customer need to re-plug in USB, then the VM can identify the device. We can find yellow excalmatory mark on computer manager page.
update system to version 3.33.10, or copy SMLIB.SYS file to TC
The root cause is TC system lacks of SMLIB.SYS file which is the library file of smartcard driver
This issue occurs on old version TC such as 3.33.06. The newest version 3.33.10 has resolved this problem, so we suggest you update the TC system version to 3.33.10.