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FusionAccess-Data loss happen when copy 3G file to VM

Publication Date:  2013-07-30 Views:  139 Downloads:  0

Issue Description

FusionAccess Version: V1R2C01SPC300,   VM: windows7 64bit   Citrix Receiver: 12.1, 13.3, 4.0
Customer copy over 3G single file to VM, will get data loss during the copy. In VM, will find the file is smalller that the original one.  Customer can only copy part by part.

Alarm Information

No system error Alarm. Data size check in VM.

Handling Process

1. Upgrade citrix receiver to 4.0 version.
2. Mount net disk,  then use&copy the files.

Root Cause

Citrix receiver 12.1 use long integer data type in file redirection, that determine the 2G limitation of the file size, If single file over 2G will cause abnormal or failure. In Citrix receiver 4.0 version, the limitation change to 4G. So update receiver to 4.0 will slove this issue.


This is receiver limitation, and on Citrix website already announce to users.
So RD and technical service team need to pay attention to Citrix related product upgrade notes. And inform our customer accordingly.