1. Ping the IVS server from the PC to test the connectivity. We found network is fine.
2. Input http://serverIP:8800/SCU
on the IE browser. It promted an error HTTP Status 404 - /scu
. So we confirmed that cmc service was not running.
3. It is a two-node cluster, ssh to the manage server using float IP as the root user.
Run the command ps –ef |grep ivscmc
The result would be like this, find the number after ivscmc. For example, it’s 7384 as follows.
Then, execute the command
kill -9 Number
For example, as for the picture above, the command would be kill -9 7384
4. Wait 1 minutes, and login to the client again. Problem resolved.