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Server operation exception error while starting IVS client

Publication Date:  2013-07-30 Views:  171 Downloads:  0

Issue Description

We are getting error Server operation exception while logging to our IVS client for IVS servers.

Alarm Information

Server operation exception

Handling Process

1.  Ping the IVS server from the PC to test the connectivity. We found network is fine.
2.  Input  http://serverIP:8800/SCU on the IE browser. It promted an error HTTP Status 404 - /scu . So we confirmed that cmc service was not running.
3.  It is a two-node cluster, ssh to the manage server using float IP as the root user.
     Run the command  ps –ef |grep ivscmc
     The result would be like this, find the number after ivscmc.  For example, it’s 7384 as follows.

         Then, execute the command 
          kill  -9  Number
          For example,  as for the picture above,  the command would be kill  -9   7384
4.  Wait 1 minutes, and login to the client again. Problem resolved.

Root Cause

cmc service was not running.


As for IVS log in problem, we need to check one by one.
1. Make sure the network is ok.
2. The version of client matches with the platform software.
3. Make sure the ivscmc service is running.