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Knowledge Base

RM and GK can't connect with SQL2005

Publication Date:  2013-07-30  |   Views:  319  |   Downloads:  0  |   Author:  h00526239  |   Document ID:  EKB1000031913


Issue Description

when instal the SMC.if we choose SQL SERVER,SQL NATIVE CLIENT to be the Driver name. the test connection will not be ok.
Lead to that GK can't make the communication with the GKMDB. the UI can't contact with server. 

Alarm Information

UI connect with server error 

Handling Process

1.  install SQL2005
2.  before instal SMC. we have to instal two database in SQL2005 to be the database of RMDB and GKMDB.
3.  when install SMC. do database setup step, we have to choose the right database to GK and RM.
4.  the SMC can make the communication with SQL2005. 

Root Cause

UI contact server means that GKMUI can't contact with GKMDB.
becase of the communication between SMC and SQL2005 did not setup. 


this case was only for SQL2005. because 2008express can help to create database for SMC automaticly.