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Knowledge Base

customer cannot make a call to the U1910 VU prefix

Publication Date:  2013-07-31  |   Views:  213  |   Downloads:  0  |   Author:  c00535101  |   Document ID:  EKB1000032023


Issue Description

U1910 was connected with PSTN via one AT0 line, customer find sometimes they cannot make a call to the softco VU prefix, doesafter reboot softco and IP phone, the problem will disappear, but it may happend next time

Alarm Information


Handling Process

consider when reboot the device, the problem will disappear, capture call logs directly
and found that U1910 will play welcome voice and after 20s time out, it will play error voice , then play welcome voice again, and circulate.
check the VU script , and found that VU will not release automatically and this caused the AT0 line keep busy , when next call arrived , it will failed.
modified the VU script, when user didn't  selete any number to access next menu, it will disconnect automatically after 32s
after that, the problem has been solved.

Root Cause

it may due to network has problem
it may due to AT0 line was busy


currect U1900 series gateway doesn't AT0, sometimes, it cannot check busy tone successful, this will cause the line keep busy.