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Knowledge Base

IP-Phone recive problem

Publication Date:  2013-08-06  |   Views:  238  |   Downloads:  0  |   Author:  Emad80028642  |   Document ID:  EKB1000032293


Issue Description


Alarm Information

the error messge on the IP phone "the call has been restricted"

Handling Process

1-Make sure that the IP phone is not activating the Voice mail feature.

2-Make sure that the IP phone is not forwarded to another number.

3- if the problem still exists ,kindly try the following commands.
config delete subscriber dn 6072
config delete sipue eid 6072
config add sipue eid 6072 authorizationtype noauth
config add subscriber eid 6072 dn 6072
and set your IP phone account to be without password only for the test after that you can return it back again.
3-Make sure that the calling IP phone had the right to call the 6072 be checking the local calls field.

Root Cause

1-configuring the un-conditional voice mail on the IP phone by mistake and The u1930 didn't have a voice mail license
2-The voice mail license users is finished.