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Qatar ---USG disconnection

Publication Date:  2013-08-26 Views:  586 Downloads:  0

Issue Description

network is ok while using AR2200,but when change to usg5530s with same configuration ,some customer application disconne somtimes,when change back to AR,it is working normaly again.

Alarm Information

network is ok while using AR2200,but when change to usg5530s with same configuration ,some customer application disconne somtimes,when change back to AR,it is working normaly again.

Handling Process

firewall interzone trust dmz
long-link 3001 outbound
long-link 3001 inbound

Root Cause

The application disconnection are all with database,we found that AR and USG are working in different way ,USG is based on the session, so DB application may need long link config.

Suggestions

customer application  is ok after using long-link.

END