No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>Search


To have a better experience, please upgrade your IE browser.


Windows 7 enterprise 64bit image sysprep error

Publication Date:  2015-03-05 Views:  260 Downloads:  0
Issue Description
When trying to sysprep machine( WINDOWS 7 enterprise ), we get an error message "A fatal error occured while trying to sysprep the machine."
Alarm Information
System Preparation Tool alarm
Handling Process
Look for a Windows Media Player process (such as ‘wmpnetwk.exe’) and kill this before trying sysprep.
Root Cause
Check the log in the sysprep folder. The log indicated failure when sysprep encountered drmv2clt.dll. This is a Digital Rights Management dll.