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eSight upgrade failed from v2r2 to v2r3

Publication Date:  2013-08-28 Views:  96 Downloads:  0

Issue Description


Alarm Information

Error: Failed to upgrade MoPkg!

Handling Process

From the collected logs I can see that the error is caused by the ntdll.dll Windows file. This happens because the latest eSIght version (V200R003C00SPC300) has been developed for the Windows 2008 R2 build. On the server in question I was running Windows 2008 R1.
After upgrading the OS ro Windows R2 everything worked without any problems.

Root Cause

For analyzing this issue I have logged in to the eSight maintenance tool and gathered the AppBase logging infromation.