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Knowledge Base

Fault occurred in eSpace U2980 LMT which can’t run in win 7 32bit , Hungarian OS.

Publication Date:  2013-08-29  |   Views:  302  |   Downloads:  0  |   Author:  SU1000641058  |   Document ID:  EKB1000033171

Contents

Issue Description

Although LMT installation succeeded, it could not start.

Alarm Information

None.

Handling Process

1. Check installation process following the steps described in the Product Document  R: All steps have been followed.
2. Check Windows version compatibility   R: Windows 7, 32 bit is supported
3. Perform a reinstallation R: Succeded
4. Perform a reinstallation of the same version of LMT on test lab PC with Windows 7 , 32 bit English  R: Success
5. Ask customer to install a Windows XP English version, VMware for Huawei Software because this is the OS assure compatibility     R: Done
6. Perform a reinstall of the LMT on the Windows XP English version  R: Success
7. Conclusion: LMT did not start because Hungarian version OS of the Win7 is not supported by the software.

Root Cause

1. Check installation process following the steps described in the Product Document
2. Check Windows version compatibility
3. Perform a reinstallation
4. Perform a reinstallation of the same version of LMT on test lab PC with Windows 7 , 32 bit English
5. Ask customer to install a Windows XP English version, VMware for Huawei Software because this is the OS assure compatibility
6. Perform a reinstall of the LMT on the Windows XP English version

Suggestions

For these kind of issues to be avoided it is necessary to install only OS that are in the support list of the product. The only languages that are tested and supported are English and Chinese.