No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>Search


To have a better experience, please upgrade your IE browser.

Knowledge Base

wrong configuration of VUG lead to cannot call into automatic switchboard

Publication Date:  2013-08-30  |   Views:  311  |   Downloads:  0  |   Author:  SU1001299077  |   Document ID:  EKB1000033228


Issue Description

After dial the VU prefix (the number of automatic switchboard), the caller did not get any prompt. The call was released suddenly.

Alarm Information


Handling Process

1. confirmed with customer, he did edit and load the VU script.

2. check the configuration of VU prefix by command "show prefix dn 6666", result as blew:

3. check the VU script, and found the OperationNO was configured as "5", which did not match with the configuration of VU prefix.

4. modify the operationNO to "1", then reload the script. problem solved.

Root Cause

Possiable cause:
1. customer didn't load the VU script
2. wrong configuration of VU prefix
3. There is something wrong with the VU script.


the VUG of automatic switchboard is fixed, value is 1. Need to notice when edit the VU script