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Knowledge Base

The touch panel can`t connect the host of the TP3106

Publication Date:  2019-07-27  |   Views:  647  |   Downloads:  0  |   Author:  m00194007  |   Document ID:  EKB1000033265


Issue Description

The touch panel can`t connect the TP host about the TP3106

Alarm Information


Handling Process

We found this site usually disconnection between host with touch panel, but after we reboot it, the phenomenon disappear. So we doubt it caused by the facility. So we login the host ,and enter the command ` mem memstat ` we found that the Cur mem rec number almost 9K. so it is caused by the over-internal memory.
     We feedback this thing to R&D, and they confirm it is the bug of the software.and the newest version has solved it.

Root Cause

Usually we will meets some configurations about the TP3106, because of the wrong configurations. The main configuration is host IP addr/ protocol/user and password/SSID.
   Here we usually ignore the SSID in the touch panel, but this configuration will useful when we are in a complex situation.
   In addition, we suggest the touch panel Andriod version is 3.2.1, usually here is 4.2.1 or 3.0.1, of course it will affect the disconnection.
But here we want to write a phenomenon that causes this issue.


After we upgrade it into newest version ,it is solved. We should think more about the situation about the issue occurs.