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Troubleshooting issue with Win2k3 OS cannot be installed on RH2285 server

Publication Date:  2013-09-30 Views:  834 Downloads:  0

Issue Description

Win2k3 OS cannot be installed on RH2285 server
1. Hardware configuration: One RH2285, 1078 raid card, 3x1TB SATA hard drive, including two hard disks do raid1 install the OS.
2. Software version: win2k3 sp2 64 place.

Alarm Information

Failure phenomenon: customers through the ghost installing win2k3 sp2 64 bit installed on the system without a hard drive partition, and then restart the server after a black screen, the cursor is flashing, shown in Figure 1:

Figure 1 cannot boot the system

Handling Process

there is no 1078 card driver , so can not install os.


There are two kinds of ways to properly install the windows system (win2k3, win2k8)

1) There are service CD case, you can boot the installation service CD win2k3.

2) No service CD case, you can load the raid card floppy drive, and then install win2k3.

Root Cause

The key processes:

1) guide customer through install service CD first, and then install the os.

2) After successful installation, reboot the server can enter the os, the problem is solved.

root cause analysis:
win2k3 OS installed the wrong way, and not with service CD boot, leading to 1078 card driver is not installed, has been guiding customers through the service CD boot ISO image file with the system re-install win2k3


Install “ws2k3-r2-ent-enu-sp2-cd1.iso, ws2k3-r2-ent-x64-enu-sp2-cd1.iso, ws2k8-r2-ent-x64-enu-sp2-cd1.iso, ws2k8-r2 -ent-enu-sp2-cd1.iso”, make sure to install the raid card driver, you can load the service CD or virtual floppy drive means to achieve, and then install the operating system.