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FusionAccess on the vdesktop when browsing a flash web page will crash the IE

Publication Date:  2013-09-30 Views:  112 Downloads:  0

Issue Description

vdesktop OS: Windows 7 Professional SP1 x64 (only flash player plug-in
Symptom: IE keep crash when browser flash web page

The vdesktop is new provision from template, and all default setting without any change. The IE version is IE8 and with the latest version Flash player plug-in installed, which is a general desktop for office user for usage.
The symptom is occur when I open the flash web page, it is normal on the web page without flash, please advise.

Alarm Information

No alarm information for OS , IE or VDI.

Handling Process

1. Reset IE, if not solve, go to step 2:
2. Disable below to policies in DDC server. Here is two screen shot to guide how to disable them, after disable please try use IE again, thanks!

DDC Policy:
    Desktop  Studio > HDX Policy > Users > Settings > Adobe Flash Deliver >
Flash    Redirection  >  Flash  default  behavior  change  to  Enable Flash
    Desktop  Studio > HDX Policy > Users > Settings > Adobe Flash Deliver >
Flash   Redirection > Flash acceleration change to  Enable
If not solve, go to step 3:
3, Delete the following registry and it works.


Root Cause

1. IE issue maybe.
2. Caused by flash redirection.
3. OS issue,  registry.


Application issue my cause by application software or OS, need consider together.