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MCU8630 can not remote login failure

Publication Date:  2019-07-27 Views:  607 Downloads:  0

Issue Description

MCU devices ViewPoint 8630 can not login, from the RM server can not ping MCU address, but remote login display port 23 open fails, you can not connect; notes webmaster lines directly connected MCU can not ping MCU address, but remote login also also shows port 23 open failed, unable to connect. Version information is as follows:
ViewPoint 8630 MCU: VCGV600R802C01B03D035SP01
GK / GKM / RM: VCGV600R860C03B038SP09
Full co-located.

Alarm Information

Equipment without alarm, remote login MCU address display port 23 open failed, unable to connect.

Handling Process

1. check the software version, matching, there is no problem;
2. with the Bureau network maintenance staff to communicate, make sure that port 23 is cut off by the firewall can not lead to telnet;
3. In the case of a serial line, using HyperTerminal serial cable landing MCU, no need to select landing due to the serial port, using only selected baud rate (9600);
4. also with the Bureau network maintenance personnel to communicate on the firewall to open port 23 to remote login.

Root Cause

customer network may for security reasons, all ports with a firewall to ban it.

Suggestions

None

END