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Knowledge Base

license issue for U1910,1930,1980

Publication Date:  2013-10-08  |   Views:  177  |   Downloads:  2  |   Author:  l00126606  |   Document ID:  EKB1000034765


Issue Description

The license showed invalid. Please check attachment for more details.

Alarm Information


Handling Process

Front line upgrad version to V100R001C01SPC700.
If user is less than default user NO. 50, then license will valid automaticly.
If more than 50, then we need delete some use to let default license valid.

Root Cause

U19XX default license shows like this, but the license front line feedback have lic. That means someboay upload debug license before. The Debug license expired now.
The default license SN is DEFAULT.
[%eSpace U1930(config)]#show license

License Basic information
State:          Valid
License SN:     DEFAULT
Equipment SN:   210235420710D3000027

License Current Config information
Total                 users:  100                                   //eSpace U1910 is 50.
CTI                   users:  0
Voice Mail             nums:  0
Local Survival        Right:  FALSE

License Use information
Total                 users:  24
CTI                   users:  0
Voice Mail             nums:  0
====  Command executed success !  ====

Check about product document release note, it is an known problem. After V100R001C01SPC700. This problem has been solved.  The same problem happens on eSpace U1930, U1980. Also solved with version V100R001C01SPC700.


Suggest to use latest version higher than V100R001C01SPC700.