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Knowledge Base

Attendant Fails to Be Connected

Publication Date:  2013-10-29  |   Views:  61  |   Downloads:  0  |   Author:  z00528651  |   Document ID:  EKB1000035655

Contents
Issue Description Alarm Information Handling Process Root Cause Suggestions

Issue Description

When a user dials the Console access prefix, the announcement "The number you dialed is busy now, please hung up and redial later" is played.

Alarm Information

none

Handling Process

Step 1 Verify that the attendant number is not set to an intra-office number; otherwise, delete the intra-office number.
Step 2 Verify that the attendant group access prefix is not set to an intra-office number; otherwise, change or delete the intra-office number.
Step 3 Verify that the attendant number and the attendant group access prefix are not the same;
otherwise, change them to different numbers.
Step 4 Verify that the attendant is not showing busy; otherwise, change the attendant status to idle.

Root Cause

The attendant number is set to an intra-office user number.
The attendant group access prefix is set to an intra-office user number.
The attendant number and the attendant group access prefix are the same.
The attendant shows busy.

Suggestions

none
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