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Knowledge Base

Unable to login to TP3106 Host GUI after the upgrade

Publication Date:  2013-11-21  |   Views:  255  |   Downloads:  0  |   Author:  SU1000964760  |   Document ID:  EKB1000036531


Issue Description

After upgrading TP3106 to version V100R001C02B015, I could not log into the host GUI anymore.
After entering username and password to log into the GUI, screen is blank.

Alarm Information


Handling Process

you must login the TP HOST with SSH tool(debug/debug), then input the following command:

cm setproductType producttype 10      // set the product type as TP3106

keyctrl reboot yes                    //reboot the TP HOST

Root Cause



TP HOST loses the product type information after upgrading to version V100R001C02B015.
you must login to the TP HOST using SSH and configure it manually.