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the line is alway busy in eSpace U1910

Publication Date:  2013-11-26 Views:  177 Downloads:  0

Issue Description

The line is always bussy, the call can not make successfull and 800 can not be called.

Alarm Information

customer can’t do outgoing calls, and from outside can’t call them. All lines can’t do the call because the line is busy.

Handling Process

customer need to actualized the LMT to V100R001C01SPC700 and JAVA version, then was necesary add the prefix 600 and 800 to the FXO lines

Root Cause

the customer doesn't have the update version of LMT, for this reason the lines are always busy.