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Knowledge Base

FusionAccess-SmartInstall fails because of default password is changed

Publication Date:  2013-11-28  |   Views:  547  |   Downloads:  0  |   Author:  l00527303  |   Document ID:  EKB1000036897


Issue Description

Smartinstall fails when configure ITA, the error is “canot connect to ITA service”.
From the smartinstall log, we can see the error code 149 is returned

Alarm Information


Handling Process

Change the password back to default, export XML files and reinstall VDI by smartinstall tool.

Root Cause

1 FSE feedback that he changed the password for ITA authentication in <FusionAccess V100R003C00SPC100 VDesktop Deployment Data Plan Template>;

2 From the ITA server installation log, it shows the authorization fails.

3 Smartinstall tool connect to ITA server with the default password for configuration. If this password is changed, Smartinstall tool can’t access to the ITA server, it lead to installation fails.