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it's unable to access the ISM of the N8300

Publication Date:  2014-09-20 Views:  250 Downloads:  0

Issue Description

it is failed to login the N8300 device with ISM, but we can get through to the device with the management IP

Alarm Information


Handling Process

the Console IP and the Management Console resource is not consistent, which is the cause, we can switch the resource to the node which is configured with Console IP. just as below:

Root Cause

when we can't get access to the ISM to manage the N8300 device, we will check the network and process for the management console,
1, we do the ping test to the management IP, which is got through.
2. we check the status of the cluster and process in the two nodes as below:

3, if the resource Management Console on node 2 is online, but the Console IP is on node 1, we will not access the ISM