before the cusom contact center service is ok, but now after add softco 5816 district staff in other sites, only staff can hear agent voice ,but agent can not their voice.
according to above information, we could try to do the steps as following:
1. test the data center district calling status,the calling status is ok. so we can judge it may be networking data communication issue.
2 the media stream is related with MSU board. use data center local ip ping MSU ip ,ok. other districts such as softco 5816 ping MSU ip not ok.
3.check the fire wall config refer to the espace cc communication matrix. custom are sure they open the necessary port.
4. we disconnect OMU board, config another switch ip as MSU ip to test. this time, other districts such as softco 5816 ping switch ip,ok.
5.so maybe thre is some wrong config in OMU board. check the white list, find the issue, other district ip are not in the OMU white list. the command is as bellow: